All orders are processed and shipped within 24 to 48 hours of purchase.
Domestic & International Shipping
International shipping costs vary based on the weight of the order and the destination.
For international orders, please allow up to 10 business days for delivery.
All shipments include a tracking number, allowing you to monitor your package every step of the way.
Shipping Delays & Liability
While we strive to ensure timely delivery, please be aware that packages may experience delays due to factors beyond our control, such as customs processing or postal service disruptions.
Please Note: We do not offer refunds for parcels lost in transit due to circumstances beyond our control.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Customers must contact us within 7 days of receiving their order to initiate a return.
We do not offer refunds on any Hair Extension Purchases.
Exchanges or store credit ONLY.
To request a return, please contact us at info@rapunzelbeauty.store
Damages & Issues
We ask that you inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can evaluate the issue and resolve it promptly.
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Frequently Asked Questions
Yes, exchanges are accepted within7 daysof purchase,provided the hair is still sealed and in its original condition. Please contact us before returning any items.
No. For hygiene and quality control reasons,we do not accept returnsonce the hair has beenopened, unsealed, or usedin any way.
We strongly advise customers toinspect their order within 24 hours of receiving it. If you notice any damage or faults, please notify us immediately. If eligible, we will offer anexchange or store credit.
No. Products that have been removed from their original packaging, handled, or tampered with cannot be returned or exchanged under any circumstance.
All items must be returned inoriginal, unused condition and packaging. Return shipping costs are the responsibility of the customer and will be invoiced accordingly.